Refund policy

Return and refund policy

Last Updated: 10/30/2024

At Dear Oaklyn, we take pride in offering high-quality skincare products crafted with care. Due to the nature of our products and for hygiene reasons, we generally do not accept returns or offer refunds. However, we understand that each situation is unique and are committed to addressing any concerns you may have on a case-by-case basis.

Key Points of Our Return Policy:

1. No General Returns or Refunds: Due to the personal nature of skincare products and hygiene considerations, we do not accept returns or issue refunds for opened or used products.

2. Case-by-Case Consideration: If you experience an issue with your order, please contact us within 14 days of receiving your shipment. We will review your concern and may offer a solution at our discretion, which could include a replacement or store credit.

3. Contact Us: To initiate a discussion regarding your order, please reach out to us with your order number and details about the issue. We are a small family business, and we are dedicated to providing personalized customer service.

4. Shipping Costs: Please note that shipping costs are non-refundable, and customers are responsible for any return shipping fees if a return is approved.

Thank you for your understanding and for supporting our small family business. We appreciate your trust in our products and are here to help with any questions or concerns you may have.